Tips

  Listener Tip: Use open-ended questions to help the member express themselves. "What would you like to see different in your life?" "How do you feel about that?" "Can you tell me more?"

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Tips

    Listener Tip: Listening is a very real way that you make the world a better place. It is how we care and love others and, in turn, experience greater care and love for ourselves. It is a beautiful mystery.
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Tips

    Listener Tip: Label the emotion that the member is feeling. Example: "It sounds like you feel sad." "You sound frustrated." Label emotions throughout the conversation.
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