Tips

  Listener Tip: Ask the member if you can follow up with them to check up on them. Let them know they can message you whenever they need support. A long-term relationship with you can really help!

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    Listener Tip: Listening is a very real way that you make the world a better place. It is how we care and love others and, in turn, experience greater care and love for ourselves. It is a beautiful mystery.
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    Listener Tip: Label the emotion that the member is feeling. Example: "It sounds like you feel sad." "You sound frustrated." Label emotions throughout the conversation.
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