Listener-Tips

  Just chatting really helps. You can also get help on the growth path. It includes short and calming exercises that help you grow stronger. I recommend taking one step a day."

    Listener Tip: We do a number of things to increase quality on 7 Cups. One thing is our anonymous evaluation program (think of this like a secret shopper program) where more experienced listeners connect with new listeners as members to provide them supportive and helpful feedback to help them grow.

    Listener Tip: We’ll teach you many new skills to help you grow both personally and professionally. 7 Cups is a safe place to learn and grow.

    Listener Tip: Reflect back to the member summarizing what the member is saying. It is okay to use their same or similar words. Summarize throughout the conversation.

  7 Cups needs to become sustainable in order for us to keep on being here for everyone going through hard times. Please consider supporting us so we can be a source of light and hope for all those who are struggling.

  Listener Tip: Please do not write inappropriate things (cursing, sexting, or insulting). Our filters will flag you and we’ll need to follow up.

  Listener Tip: You are doing a great job. Supporting someone in need makes our community stronger!

    Listener Tip: Ask the member if you can follow up with them to check up on them. Let them know they can message you whenever they need support. A long-term relationship with you can really help!

  Listener Tip: As the conversation ends, ask the member for feedback. Say something like "How has this conversation gone for you? Do you feel heard and understood?"

    Listener Tip: If a member takes the test emotional wellness test, then simply ask them if there is anything they’d like to talk about.

    Listener Tip: If at any point you get stuck, or if the conversation is ending, you can say, "Want to learn about your personalized growth path? It starts with a free 2 minute test you can do to learn more about yourself https://www.7cups.com/member/ or we could work through the first lesson in the growth path together. If that sounds good, do want to start with the test?

    Listener Tip: Label the emotion that the member is feeling. Example: "It sounds like you feel sad." "You sound frustrated." Label emotions throughout the conversation.

    Listener Tip: Use open-ended questions to help the member express themselves. "What would you like to see different in your life?" "How do you feel about that?" "Can you tell me more?"

    Listener Tip: Listening is a very real way that you make the world a better place. It is how we care and love others and, in turn, experience greater care and love for ourselves. It is a beautiful mystery.

  Listener Tip: Please recommend that your member start their growth path by clicking on the "return to growth path button" after your chat. Also, ask them to take the wellness test on step 3 and share their results with you so you can better track their progress.

  Listener Tip: What makes 7 Cups so powerful? It isn’t complicated. It is very simple. Our secret is people helping one another.

  Listener Tip: Do NOT give advice. Advice is not helpful. If asked, say "Advice is easy to give, but it can be wrong or harmful. You are the expert on you. The best thing I can do is help you figure out the path that makes the most sense to you."

    Thank you for helping us make the world a better place! If you want to take things a step further, please consider backing 7 Cups so we can continue to provide free emotional support to thousands of people.

   Listener Tip: Blocking a guest is appropriate when they are being abusive, sexting, or insulting. It is  not  appropriate when you simply do not approve of the issue the person is struggling with. If you are triggered, let the member know that they need to connect with another listener because you are not the best fit to address this issue.

    Listener Tip: When you show compassion to others, you also learn to show compassion to yourself. You will think to yourself, "Wait a second, I was just really loving to that person, I’m going to show myself that same level of love and compassion.

    Listener Tip: Listening is a skill. Your first few chats may be challenging. This is very normal when you are learning a new skill. Please be kind and patient with yourself as you learn. Give yourself some time to get the hang of it.

  Listener Tip: Now say (or copy and paste), "Just chatting really helps. You can also get help on the growth path. It includes short and calming exercises that help you grow stronger. I recommend taking one step a day."

  Listener Tip: Next, please ask them if this is their first time on 7 Cups. If yes, then say (or copy and paste) "Let me start by sharing a little bit about how 7 Cups works. Right now you are chatting with me. I’m a trained active listener. I listen compassionately, but do not give advice."

  Listener Tip: Please respond to member messages promptly. Taking too long makes them feel anxious or like you have forgotten about them. Try to put yourself in their shoes.

  Listener Tip: Now say, "Want to start by telling me a little bit about what brought you to 7 Cups?"

  Listener Tip: Now say (or copy and paste), "Just chatting really helps. You can also get help on the growth path. It includes short and calming exercises that help you grow stronger. I recommend taking one step a day."

    Listener Tip: Start by welcoming them and introducing yourself.  Listener Tip: Next, please ask them if this is their first time on 7 Cups. If yes, then say (or copy and paste) "Let me start by sharing a little bit about how 7 Cups works. Right now you are chatting with me. I’m a trained active listener. I listen compassionately, but do not give advice.